Skip to content

Student Help



User Guides



Troubleshoot Advice

 PDF               Video

PDF               Video

Ensure your internet connection is stable and working properly. You can do this by trying to access other websites.

Sometimes cached data or cookies can cause issues. Clear them from your browser:

1. Google Chrome:
Go to Settings > Privacy and security > Clear browsing data.

Select Cookies and other site data and Cached images and files.

Click Clear data.


2. Mozilla Firefox:
Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.

Check Cookies and Site Data and Cached Web Content.

Click Clear.

3. Microsoft Edge:
Go to Settings > Privacy, search, and services > Clear browsing data.

Select Cookies and other site data and Cached images and files.

Click Clear now.

Sometimes browser extensions can interfere with website functionality. Disable your extensions to see if that resolves the issue:

1. Google Chrome:

Go to chrome://extensions/ and toggle off the extensions.

2. Mozilla Firefox:

Go to about and disable extensions.

Microsoft Edge:

Go to edge://extensions/ and toggle off the extensions.

Open your browser in Incognito/Private mode to see if the issue persists. This mode disables extensions and does not use cached data:

1. Google Chrome: Ctrl+Shift+N
2. Mozilla Firefox: Ctrl+Shift+P
2. Microsoft Edge: Ctrl+Shift+N

If none of the above steps work, contact: contact@lassoeducation.org

 

  1. If the page becomes unresponsive or the assessment stops responding, please save your work before proceeding with the following steps. Note that your answers will be lost if you close the window or refresh without saving or submitting them.

    1. Refresh the Page:
    Before refreshing, ensure that you have saved your assessment.

    2. Reattempt the Assessment:
    Save your assessment, then click on the provided link to retake the assessment.

    3. Log In Again:
    If refreshing the page doesn’t resolve the issue, log out of your account and log back in to continue.

    4. Try a Different Browser:
    Switch to a different browser (e.g., Chrome, Firefox, Edge) and try again.

    5. Contact Support:
    If none of the above solutions work, please reach out to our support team at contact@lassoeducation.org for assistance.


Helpful Links