Troubleshooting for Students

I did not get an email

• Check your spam or junk folder for mail from reminder@lassoeducation.org.
• Ask your instructor which email address they added. If it is wrong, they need to fix it in LASSO.
• Emails go out only when the assessment opens. Check the start date with your instructor.

I created an account but do not see my assessment

Your account email must match the email your instructor added. Sign in with that email, or ask your instructor to update your email on the roster.

The Take Assessment button is grey

The assessment is not open yet, or the deadline has passed. Contact your instructor.

The page stopped responding

1. Click SAVE AND COMPLETE LATER if you can. Your answers are also saved as you go.
2. Refresh the page, or close it and open your email link again.
3. If that does not work, sign out and back in, or try a different browser (Chrome, Firefox, Edge or Safari).
4. Clear your browser’s cache and cookies, or try a private or incognito window.

Still stuck?

Email contact@lassoeducation.org. Include your course name, your instructor’s name, and what you see on the screen.

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Verified on LASSO version 10.1.2, October 2026. Questions? Email contact@lassoeducation.org.